What are preloved shoes? Preloved shoes are gently used shoes that have been worn previously but are still in good condition and are available for resale.
How do you guarantee the quality of preloved shoes? We carefully inspect each pair of preloved shoes to ensure that they are in good condition and are still wearable. We also provide detailed descriptions and photos of each pair on our website, so you can see exactly what you're getting.
How do I know if the preloved shoes will fit me? We provide size information for each pair of preloved shoes on our website, so you can compare them to your own size and make an informed decision. We also offer a flexible return policy in case the shoes don't fit as expected.
Can I sell my own preloved shoes on your website? Yes, we offer a platform for people to sell their own preloved shoes. Simply create an account on our website and follow the instructions to list your shoes for sale.
How are the prices of preloved shoes determined? The prices of preloved shoes are based on their condition, brand, and market demand. We do our best to offer fair prices for both buyers and sellers.
How do I care for my preloved shoes? We provide general care instructions for each pair of preloved shoes on our website. However, it's important to note that different materials and brands may require different care methods. We recommend doing research on specific care instructions for your preloved shoes to ensure their longevity.
What is your shipping policy for preloved shoes? We offer standard shipping for preloved shoes, and the shipping cost will vary depending on the location and size of the package. We also offer expedited shipping for an additional fee. Please see our shipping policy on our website for more information.
What is your return policy for preloved shoes? We offer a flexible return policy for preloved shoes. If you're not satisfied with your purchase, you can return the shoes within a specified time period for a full refund or exchange. Please see our return policy on our website for more information.
How can I contact customer support? You can contact customer support through our website's contact form or by emailing us directly. We aim to respond to all inquiries within 24 hours.